岗位职责/职位描述


Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity.
随时以友好和乐于协助的态度迎接客人，并尽量了解和称呼客人的名字。
Ensure club floor guests & villa guests receive a standard service and available to assist guests and answer curies.
按照集团服务标准去服务洲际俱乐部的客人和别墅的客人，协助客人，回答客人的问询。
Inspect all VIPs and club guest rooms/villas to ensure special set up have been delivered and room to be appropriate made according to the hotel standard. Coordinate with housekeepers so that the roooms/villas are allocations for expected arrivals are ready.
检查所有预抵VIP客人，洲际俱乐部客人和别墅客人的房间，根据客人的特殊要求以及酒店的标准去安排房间，同客房部一起确保房间在客人抵达前已经准备好。
Maintenance of guest information/history records on regular, VIP, club guests and coorporate clients and establish an ongoing rapport with them. Ensure these rapports are capped up to date in Front Office System at all times.
定期维护客史信息/档案，同VIP客人, 洲际俱乐部客人和公司客人建立良好的关系，并把他们的新的信息更新在前厅部操作系统里面。
Coordinate the welcoming/fair walling of the guest to/from the hotel, including VIPs, long stay guests, club and repeat guests. Provide escorts to guest room as required.
欢迎和送别所有的VIP客人，长住客，洲际俱乐部和回头客人，如果客人要求可以护送客人去房间。
Attendance morning briefing and shift afternoon in order to communicate guest information and history.
参加早班例会和中班例会，分享客人的反馈信息。
Maintenance of Hotel information and local events
维护当地活动的信息及事件
Ensure all guest mail, messages, parcel, special deliveries such as (flower, different gifts, etc.) are handled promptly and accordinlgy (to liaise with Concierge Team).
确保所有客人的邮件，留言，包裹，快递邮件，比如：鲜花，特殊礼品）得到及时的处理（礼宾部保持联系）
Must minimize guests waiting for room by liaising closely with Housekeeping department.
通过与客房部的合作，减少客人的等候时间。
Actively obtains feedback from guests to improve services and facilities.
积极地获得客人的反馈，提高服务和设施。
Build and maintain positive relationships with all internal customers and guests in order to exceed their needs.
与所有内部客户和客人建立和维护良好的客户关系，超越客人的期望
Assist guests and escort them to locations within the hotel at their request.
协助客人并按照客人的要求护送客人去酒店内的任何经营场所。
Liaise with F&B departments to ensure excellent breakfast, afternoon tea and happy hour service delivery.
同餐饮部一起确保早餐，下午茶和欢乐时光的出品和服务。


Required Skills –
技能要求
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
Proficient in the use of Microsoft Office and Front Office System
熟练使用微软办公软件和前台系统
Good writing, reading & communication skill (English & Chinese)
良好的中英文读写能力和沟通技巧

Qualifications –
学历
High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
具有高中学历或酒店行政管理，酒店管理或相关的职业证书。
1 year experience in guest / customer service, or an equivalent combination of education and experience
拥有1年宾客服务部工作经验，或与此相当的教育和相关工作经验结合的背景。

Tel招聘电话: + 86 (898) 8865 8888-7512
（working period is 9AM-6PM in working days工作时间为工作日上午9点至下午6点）
Email招聘邮箱: hr@ichaitangbay.com